Question 1

Will emoji and non-Latin characters survive?

Accepted Answer

Yes, because created databases and tables use utf8mb4 with utf8mb4_general_ci rather than MySQL's older three byte utf8. This matters more for a support inbox than for almost any other source, since customer messages routinely contain emoji, and a three byte charset would either reject or mangle them.

Question 2

Which Intercom objects land as MySQL tables?

Accepted Answer

Admins, companies, contacts, conversations, conversation parts, tags, teams, tickets, ticket parts and ticket types. Conversation parts and ticket parts hold the individual messages rather than the thread header, which is what you actually need for response time analysis.

Question 3

Which objects resume rather than rescan?

Accepted Answer

Contacts and conversations do an initial load and then refresh on updated at. Tickets and ticket parts do the same after an initial history load. Conversation parts refresh for whichever conversations that process surfaced. Admins, companies, tags, teams and ticket types are a full API scan on every ETL run, which is acceptable because they are small reference tables.

Question 4

Will a deleted Intercom record disappear from MySQL?

Accepted Answer

Not reliably, and this is the caveat to plan around. The connector has no Intercom delete or tombstone feed. Full scan objects can be reconciled by the bulk sync when destination deletes are enabled, but for incrementally read objects a hard delete is not reliably detected. Archiving usually arrives as an ordinary update wherever Intercom exposes the status field.

Question 5

What does Intercom authentication require?

Accepted Answer

OAuth, and one detail catches people out: Intercom requires an account with read and write permission even though Polytomic is only reading. There is no token to paste into hosted Polytomic, you click connect and authorize. A dedicated Intercom user is optional but makes the audit trail clearer later.

Sync Intercom to MySQL

Sync Intercom to MySQL with Polytomic

Emoji survive the trip

Conversations and tickets

Incremental on updated at

Or sync MySQL to Intercom

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Connect Intercom in Polytomic

Connect MySQL in Polytomic

Create a sync between Intercom and MySQL

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