Conversations and their parts
Threads plus the individual replies that make them up, as separate rows.
Intercom
Polytomic connects Intercom to your data warehouse, databases, and SaaS tools for support ETL and reverse ETL. Replicate conversations, contacts, companies, and tickets into your data warehouse and other systems, and push product and billing context back onto Intercom users and companies, without writing code.
Context on the user record
Push plan, usage, and revenue so agents see the whole account.
Company level writes
The most used write path, matching on your own company identifier.
Example workflows
Replicate Intercom conversations and tickets into your data warehouse
What you can sync
Move data between Intercom and your data warehouse, databases, and SaaS tools, reading support activity out and writing customer context back in.
From Intercom
Conversations and conversation parts
Tickets, ticket parts, and ticket types
Contacts and companies
Admins and teams
Tags
To Intercom
Users, matched on email, external ID, or Intercom ID
Companies, matched on your own company ID
Custom attributes on users and companies
Create, update, and create or update
How it works
Connect Intercom and sync in either direction. Pull conversations, tickets, contacts, and companies into your data warehouse so support volume can be analyzed alongside revenue and product usage, and push context back so agents see the whole account without leaving the inbox.
Conversation parts come through as their own rows rather than being buried inside the conversation, which is what makes it practical to analyze individual replies, response times, and who said what.
- Connect Intercom with OAuth
- Read conversations, conversation parts, tickets, contacts, and companies
- Read admins, teams, and tags for attribution and routing analysis
- Write users matched on email, external ID, or Intercom ID
- Write companies matched on your own company identifier
- Monitor sync health, record volume, and failures from one interface
How to set up
Authorize Polytomic against the Intercom workspace you want to sync. Once connected, the readable objects appear for selection and Intercom becomes available as a destination for user and company writes.
How to get connected
- 1In Polytomic, navigate to Connections, then Add Connection, then Intercom
- 2Authorize Polytomic against your Intercom workspace
- 3Test the connection
- 4For reads, select the objects you want and choose a destination
- 5For writes, build a model and map fields to users or companies
- 6Choose your identity field, set a schedule, and click Save
See the documentation for full setup details.
Frequently asked questions
Why teams choose Polytomic
No engineering required
Set up and manage syncs without writing code.
Flexible data modeling
Use SQL to define exactly what data gets synced.
Handles scale automatically
Supports large datasets with incremental syncs and bulk APIs.
Start syncing your data with Intercom in minutes
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