Calls with full context
Each call arrives with its agent, contact, and billing details already joined, plus tags, notes, and ratings.
CloudTalk
Polytomic connects CloudTalk to your data warehouse, databases, and SaaS tools for reliable ETL. Sync calls, contacts, campaigns, and agent activity into the systems your team already uses, without writing code.
Custom contact fields
Contact attributes you define in CloudTalk sync automatically alongside standard contact fields.
Full call center coverage
Calls, contacts, campaigns, agents, numbers, and more sync as complete, ready-to-query collections.
Example workflows
Report on call volume, talk time, and outcomes next to your CRM data
What you can sync
Move call center data out of CloudTalk into your data warehouse, databases, and other systems, with agent, contact, and billing details already joined onto each call.
From CloudTalk
Calls with agent, contact, and billing details
Contacts and custom fields
Campaigns, agents, and groups
Notes and activities on contacts
Numbers, tags, blacklist, and countries
How it works
Connect CloudTalk with an API access key and choose which collections to sync, such as calls, contacts, campaigns, and agents. Polytomic reads each collection from the CloudTalk API and lands it in your data warehouse, databases, or other destinations, joining related records like agent, contact, and billing details onto each call along the way.
CloudTalk does not expose a way to filter records by when they last changed, so every sync reads the complete collection. Polytomic requests data at CloudTalk's largest page size to keep each run efficient within CloudTalk's account-wide request limit.
- Calls arrive with agent, contact, and billing details already joined
- Contact custom attributes sync automatically alongside standard contact fields
- Campaigns, agents, groups, and numbers available as separate collections
- Tags and notes travel along with their related calls and contacts
- Requests batched at CloudTalk's largest page size to reduce API calls
- Full-collection reads each run, since CloudTalk has no change filter
How to set up
CloudTalk authenticates with an Access Key ID and Access Key Secret rather than OAuth. Generate these credentials in your CloudTalk account, then enter them when you add the connection in Polytomic.
How to get connected
- 1In CloudTalk, generate an Access Key ID and Access Key Secret for API access
- 2In Polytomic, go to Connections, click Add connection, and select CloudTalk
- 3Enter the Access Key ID and Access Key Secret, then click Save
Frequently asked questions
Why teams choose Polytomic
No engineering required
Set up and manage syncs without writing code.
Flexible data modeling
Use SQL to define exactly what data gets synced.
Handles scale automatically
Supports large datasets with incremental syncs and bulk APIs.
Start syncing your data with CloudTalk in minutes
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