Real-time customer sync
Webhook-driven updates keep customer profile creates, updates, deletes, and merges current without polling delay.
Gladly
Polytomic connects Gladly to your data warehouse, databases, and SaaS tools for reliable ETL. Sync customer profiles, contact center events, and Sidekick performance data out of Gladly without writing code.
Contact center event stream
Sync conversation, agent status, contact, task, and payment request events on an incremental schedule.
Sidekick performance analytics
Sync daily Conversation Sidekick reports, including resolution and handle time, into your data warehouse.
Example workflows
Sync Gladly customer profiles into your warehouse alongside product and billing data
What you can sync
Sync data out of Gladly into your data warehouse, databases, and SaaS tools with control over which objects and fields you include.
From Gladly
Customer profiles with real-time updates and merges
Conversation, agent, and task events
Agents, teams, and inboxes
Topics and audience segments
Help center answers for your organization
Conversation Sidekick performance reports
How it works
Connect Gladly with an API token. Choose from customer profiles, contact center events, staffing objects, and Conversation Sidekick performance reports to sync into your data warehouse, databases, or SaaS tools. Customer profile changes, including merges, sync in real time through Gladly webhooks.
Gladly's events API serves roughly the last 24 hours of activity. Build event history in your warehouse over time by running syncs on a regular schedule instead of a one-time backfill. Polytomic retries failed requests automatically to keep a sync running through a transient API error.
- Sync customer profile creates, updates, and merges in real time
- Track contact center events across conversations, agents, and tasks
- Aggregate Conversation Sidekick performance reports on a daily basis
- Keep agents, teams, inboxes, topics, and audiences in sync
- Retry failed requests automatically to ride out transient API errors
- Sync results into your data warehouse, databases, or SaaS tools
How to set up
Gladly connections authenticate with your organization's domain and an API token tied to a specific agent's email address. Generate the token in Gladly before you start.
How to get connected
- 1In Gladly, generate an API token for the agent account Polytomic will use
- 2In Polytomic, go to Connections, click Add connection, and select Gladly
- 3Enter your Gladly domain, agent email, and API token, then click Save
Frequently asked questions
Why teams choose Polytomic
No engineering required
Set up and manage syncs without writing code.
Flexible data modeling
Use SQL to define exactly what data gets synced.
Handles scale automatically
Supports large datasets with incremental syncs and bulk APIs.
Start syncing your data with Gladly in minutes
No credit card required. Free trial available.