Broad object coverage
Tickets, messages, customers, surveys, voice calls, macros, rules, and more.
Gorgias
Polytomic connects Gorgias to your data warehouse, databases, and SaaS tools for ecommerce support ETL. Replicate tickets, messages, customers, satisfaction surveys, and voice calls into your data warehouse and other systems so support data sits next to orders and revenue, without writing code.
Full message bodies
Messages arrive as their own table with bodies, attachments, and headers.
Custom fields both ways
Definitions as tables plus normalized values in dedicated child tables.
Example workflows
Replicate Gorgias tickets and messages into your data warehouse
What you can sync
Gorgias is supported as a source. Read your support object model and land it in your data warehouse, databases, or SaaS tools.
From Gorgias
Tickets with their custom field values
Messages with bodies, attachments, headers, and senders
Customers and their custom field values
Voice calls, recordings, and call events
Satisfaction surveys, tags, teams, and users
Macros, rules, views, integrations, and widgets
How it works
Connect Gorgias with your subdomain and an API key and choose the objects you want. Polytomic reads them into your data warehouse, databases, or SaaS tools, so support volume and satisfaction can be analyzed next to orders, products, and revenue rather than only inside Gorgias.
Messages come through as their own table linked to tickets, including bodies in both HTML and text, attachments, and headers. That is what makes ticket content usable for analysis rather than just counting tickets.
- Connect Gorgias with your subdomain, account email, and API key
- Select from tickets, messages, customers, surveys, voice, and configuration
- Read messages as a separate table linked by ticket
- Pull custom field definitions and their normalized values
- Retry rate limited requests with jitter and honor retry headers
- Monitor sync health, record volume, and failures from one interface
How to set up
Polytomic authenticates to Gorgias with your account email and an API key using basic authentication, or with your own private OAuth application using a client ID and client secret. Your Gorgias subdomain is required either way since all requests are routed to your own Gorgias domain. Existing API key connections keep working unchanged.
How to get connected
- 1In Gorgias, generate an API key from your account settings, or create a private OAuth application and note its client ID and client secret
- 2Note your Gorgias subdomain
- 3If you use an OAuth application, register https://app.polytomic.com/connect/gorgias as its callback URL
- 4In Polytomic, navigate to Connections, then Add Connection, then Gorgias
- 5Enter the subdomain, account email, and API key, or choose Private application and enter the subdomain, client ID, and client secret, then authorize in the browser
- 6Test the connection
- 7Select the objects you want to sync and click Save
See the documentation for full setup details.
Frequently asked questions
Why teams choose Polytomic
No engineering required
Set up and manage syncs without writing code.
Flexible data modeling
Use SQL to define exactly what data gets synced.
Handles scale automatically
Supports large datasets with incremental syncs and bulk APIs.
Start syncing your data with Gorgias in minutes
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