Incremental on the big ones
Tickets, comments, events, users, and organizations checkpoint properly.
Zendesk Support
Polytomic connects Zendesk Support to your data warehouse, databases, and SaaS tools for support ETL and reverse ETL. Replicate tickets, comments, users, and organizations into your data warehouse and other systems, and write account context back onto Zendesk users and organizations, without writing code.
Custom objects writable
Zendesk custom objects can be written, including lookup relationships.
Ticket metrics included
Metrics and metric events for response and resolution time analysis.
Example workflows
Replicate Zendesk tickets and users into your data warehouse
What you can sync
Move data between Zendesk Support and your data warehouse, databases, and SaaS tools, reading support activity out and writing account context back in.
From Zendesk Support
Tickets, ticket comments, and ticket events
Ticket metrics and ticket metric events
Users, organizations, and their memberships
Ticket, user, and organization field definitions
Groups, brands, satisfaction ratings, and Talk calls
To Zendesk Support
Users, with create, update, and delete
Organizations, with create, update, and delete
Tickets, created or updated
Custom objects with fields and lookup relationships
How it works
Connect Zendesk Support and sync in both directions. Pull tickets, comments, events, metrics, users, and organizations into your data warehouse so support load can be measured against revenue, and push context back so agents see the whole account.
Each Zendesk object becomes a table in your destination with its fields as columns, so a tickets table lands ready to query. The objects that actually grow, meaning tickets, comments, events, users, and organizations, all checkpoint incrementally.
- Connect Zendesk with OAuth or an API token and your subdomain
- Read tickets, comments, events, metrics, and metric events
- Read users, organizations, memberships, groups, and brands
- Read the ticket, user, and organization field definitions
- Write users, organizations, tickets, and custom objects
- Monitor sync health, record volume, and failures from one interface
How to set up
Three authentication routes are available: Zendesk OAuth with read and write scopes, an API token paired with an account email, or your own OAuth client credentials. Your Zendesk subdomain is required in all cases.
How to get connected
- 1Note your Zendesk subdomain
- 2In Polytomic, navigate to Connections, then Add Connection, then Zendesk Support
- 3Authorize with OAuth, or supply an API token and account email
- 4Test the connection
- 5For reads, select the objects you want and choose a destination
- 6For writes, build a model and map to users, organizations, or custom objects
See the documentation for full setup details.
Frequently asked questions
Why teams choose Polytomic
No engineering required
Set up and manage syncs without writing code.
Flexible data modeling
Use SQL to define exactly what data gets synced.
Handles scale automatically
Supports large datasets with incremental syncs and bulk APIs.
Start syncing your data with Zendesk Support in minutes
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